Due to the nature of the product, any open product cannot be returned. Only damaged products are eligible for refunds, and any returns must be approved by Terp 8 prior to shipping the item back to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order. Please note that we will not accept any unauthorized returns. There are absolutely no exchanges for any reason.
U.S. Orders $50 and above are eligible for FREE standard shipping! Alternately, you can choose to opt for expedited shipping. Expedited refers to how long it takes for the shipping service to deliver your item, not the timeframe for processing your order prior to handing it off to the shipping carrier. Out of fairness to all our customers, we pack and ship all orders in the order in which they were placed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If the carrier service has lost your package, or your package was tampered with before you received it, please contact the carrier service directly.
When will my order ship?
All orders have a processing time of 24-72 hours, no orders are processed over the weekend or on major holidays. Please allow 3-7 business days for shipping.
When will I receive my order after it ships?
Most of our orders ship via USPS or FedEx. USPS' shipping time is on average 3-7 business days (meaning Monday-Friday). We are not liable for any delays once the item has been picked up. Please contact USPS or FedEx directly if you have any additional concerns.